Return Policy

We've Got You Covered. 🐾

At Pets Havenly, your satisfaction is our priority. We know that sometimes things don't go as planned — and when that happens, we're here to make it right. No stress, no hassle.

✅ 30-Day Return Policy

We accept returns within 30 days of delivery for items that are:

  • Unused and in original condition
  • In their original packaging
  • Not marked as final sale

If 30 days have passed since your delivery, unfortunately we cannot offer a refund or exchange.

🔄 How to Request a Return

It's simple — just follow these steps:

  1. Email us at asharashnar@gmail.com with your order number and reason for return
  2. We'll respond within 24 hours with return instructions
  3. Ship the item back to us using a trackable shipping method
  4. Once we receive and inspect the item, we'll process your refund

💰 Refunds

Once your return is received and approved:

  • Your refund will be processed within 5–10 business days
  • The refund will be applied to your original payment method
  • You'll receive an email confirmation once your refund is issued

Please note: Original shipping costs are non-refundable unless the return is due to our error.

📦 Damaged or Wrong Items

Did your order arrive damaged or incorrect? We sincerely apologise! Please email us at asharashnar@gmail.com within 7 days of delivery with:

  • Your order number
  • A photo of the damaged or incorrect item

We'll send you a replacement or issue a full refund immediately — no return needed for damaged items.

🔁 Exchanges

Want a different size, colour, or product? We're happy to help! Email us at asharashnar@gmail.com and we'll guide you through the exchange process.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Pet food and treats (once opened)
  • Grooming products (once used)
  • Items marked as final sale or clearance

🌍 International Returns

We serve customers worldwide and accept international returns. Please note that return shipping costs for international orders are the responsibility of the customer unless the item is damaged or incorrect.

💛 Our Promise

We built Pets Havenly because we care — about pets and about the people who love them. If something isn't right with your order, we will always do our best to make it right. Your trust means everything to us.

Questions? Reach us anytime at asharashnar@gmail.com — we respond within 24 hours. 🐾